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Drive Associate Retention through Empowerment, Education and Engagement
Associate retention, a challenge even before the COVID-19 pandemic, continues to be a common concern among senior living communities. Many communities have difficulty engaging, attracting, and retaining talented associates for the first 100 days and beyond, even without a pandemic to maneuver. The industry is often plagued by associate burnout and turnover, both of which have a huge impact on operational efficiency. Not only is a successful retention program critical to running the business at hand, but it is paramount to providing quality care for your residents.

How does Senior Living address this growing concern? By empowering your associates and team members with value and purpose, employees gain a sense of feeling appreciated and develop relationships to build a passion for they community they work in and the residents they care for, leading to a job they love and want to hold onto.

Learn firsthand from Chuck Major, M.P.A., R.C.F.E., President and Chief Executive Officer of Acacia Creek, as he provides key insights that have worked over the years in helping Acacia Creek achieve over a 76% retention rate across their team member and associate base. Join Dr. Roger Landry and Amanda Baushke from Masterpiece as they discuss the critical components that are necessary in building and retaining a team that drives quality care for your residents.

Critical discussion items include:
• Empowering associates to build lasting relationships with residents
• Encouraging and showing associates that they’re valued through coaching
• Educating associates about wellness and healthy longevity

Lead by: Dr. Roger Landry (MD, MPH, President-Masterpiece) and Amanda Baushke (VP of Operations-Masterpiece)

Guest Speakers: Chuck Major (MPA, RCFE, President & CEO-Acacia Creek)

Sep 23, 2021 11:30 AM in Mountain Time (US and Canada)

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